IT Department

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OUR VISION AND MISSION

VISION:        We will deliver reliable and effective technology solutions needed to fulfill Mosaic's mission in a secure manner, anytime and anywhere.

MISSION:     We are trusted enablers of technology and supports for Mosaic.


The Mosaic IT Department provides technology and communications services in support of Mosaic and entities' needs. IT also manages the 

administrative systems and executes the IT security strategy. Click to learn more about us.


OUR CUSTOMERS

Computer Users:            We support all computer users at Mosaic.       

Agency Leadership:       We support agency leadership teams in special projects, ensuring their technology infrastructure supports their business needs, 

                                          connecting with state applications, IT training and supports, HIPAA Security Rule compliance, and technology equipment      

                                          purchases.


IT & Computer Equipment

  • Computers & IT Equipment

  • Printing

  • Wifi & Networks

  • Mobile Devices

  • Home Office Setup

Enterprise

  • Citrix

  • Administrative Systems & Services

  • WiFi & Networks

  • Project Management

  • Software

Agency Supports

  • Specific Agency Technology Needs

  • Internet/Network Slowness

  • Moves & New Locations

  • Tele-Supports

Collaboration & Communication

  • Email & Calendar

  • Virtual Meetings / Video Conferencing

  • Collaboration

  • Google Drive

IT Training & Supports

  • IT Training Calendar

  • IT Training Resources

  • IT Support Portal

Technology Expenses

  • Equipment Refreshes

  • Minor Computer Equipment Expenses

IT Vendor Management

  • Technology Vendors

  • Internet Providers

  • Telecommunications Providers

  • Hosted Software Vendors

IT Security & Risk

  • HIPAA Security Rule Compliance

  • Risk Assessments

  • Information & Cyber Security

  • Data Classification


HELPLINE
The IT Helpline is available for IT support for Mosaic related issues. The IT Helpline is answered from 7:00 AM to 6:00 PM Central time, on National Office business days, including the lunch hour! Give us a call. If we don't answer, please leave a voicemail. Mosaic staff can now access the Mosaic IT Support Portal as their first stop for finding solutions to common IT problems.

Leadership staff can also use the Mosaic IT Support Portal for various IT requests and services

Direct Dial: 877-991-9628 or 402-891-6863

CRPHQ Phone Ext: 32004



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