RACI Matrix

What is a RACI Matrix?

A RACI Matrix is a visual representation of all the key stakeholders involved in a process and their particular involvement with that process. Creating a RACI Matrix is usually one of the first steps to implementing a continuous improvement project. This matrix give a structure to any change initiative by identifying the key stakeholders in a project so they can capture, share, use and improve the organizations' business processes effectively.

(Example of generic RACI Matrix)

The term RACI is an acronym for the four actionable roles of a process:

RResponsible The person who performs the task and leads continuous improvement of the process
AAccountable The person who is ultimately accountable for the process success or failure (usually has Yes/No/Veto ability of process execution and continuous improvement)
C Consulted The person(s) who needs to collaborate and provide feedback on the process and any future change (Two-way input/collaboration in process action and continuous improvement from this role is typically needed)
I Informed The person(s) that need to be kept in the loop of any decision or action relating to the process (Typically a one-way contribution since information/communication is shared to this role)

The letter assigned (R, A, C, or I) determines the level of responsibility each employee has within the process and what level of engagement they will have in any future decisions made in regard to that process.

Your RACI Matrix template should contain:
  • The process (set of interrelated or interlacing activities that transforms inputs and outputs)
  • All the job roles involved with that process
  • How each job role is involved in the process (Which RACI role?)

Why is a RACI Matrix Important?

A RACI Matrix for a process holds people accountable for processes and ensures all those that should be involved with a process decision are properly involved in the process as appropriate.

When a RACI Matrix is established for a process, you are able to:
  • Streamline communication by involving the right person at the right time to speed up sign-offs and decision making
  • Identify overworked employees who are responsible or accountable for too many processes
  • Organize processes so that nothing is overlooked and every process has ownership (reduces the change of process errors)
  • Assign projects more effectively with process owners, process enforcers and process collaborators all understand their role
  • Document and visually capture the roles and responsibilities which can later be connected to the specific process steps that are being carried out
  • Assign new employees to processes and for training of new employees, so that they properly understand their role and responsibilities

A RACI Matrix is also important for continuous process improvement projects because it:
  • enables process roles to be identified and assigned
  • ensures those who need to be involved in process changes are properly engaged and communicated


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